Welcome to our Return Policy page! We're committed to providing you with the highest quality lab-grown diamond and gemstone jewellery, and your satisfaction is our priority. Our return policy is designed to ensure transparency and fairness in case you encounter any issues with your purchase. Please review the following guidelines to understand our approach to returns.
1. Custom Nature of Our Jewellery:
Due to the custom nature of our lab-grown diamond and gemstone jewellery, we do not accept returns for change of mind or preferences. Every piece is crafted to your specifications, making it unique and tailored to you.
2. Exchanges for Unworn Items:
We understand that preferences can evolve. If you wish to exchange an unworn item for another, we offer the possibility of an exchange. To be eligible for an exchange, the item's tag must be intact, and the piece must not have been worn or altered.
3. Exchange Process:
If you wish to exchange an item, please contact our customer support team within 5 days of receiving your order. Our team will guide you through the exchange process and provide you with the necessary instructions.
4. Damaged or Defective Items:
While we strive for excellence, if you receive a damaged or defective item, please contact us immediately. We will work with you to address the issue and provide a resolution.
5. Return Shipping and Costs:
Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and retaining proof of postage when sending back an item.
6. Non-Eligible Items:
Items that have been worn, altered, or damaged after delivery are not eligible for exchange. Additionally, custom pieces that have been specifically created for you cannot be returned or exchanged.
7. Restocking Fee:
In some cases, a restocking fee may apply for exchanges. Our customer support team will provide you with information about any applicable fees when you initiate the exchange process.
8. Contact Us:
If you have questions or concerns about our return policy, or if you need assistance with an exchange, please contact our customer support team at firstname.lastname@example.org. We're here to provide you with the information and guidance you need.
Thank you for choosing Wolfstone for your lab-grown diamond and gemstone jewellery journey. Your trust is valued, and we're committed to ensuring that your experience with us is as exceptional as the jewellery we offer.