Welcome to Wolfstone! We're dedicated to providing you with an exceptional shopping experience that combines ethical elegance, exquisite craftsmanship, and responsible luxury. Our store policies are designed to ensure transparency, clarity, and your satisfaction. Please take a moment to review the following policies before making a purchase.1. Lead Time and Custom Creations:
The creation of your custom lab-grown diamond and gemstone jewellery is a process that reflects our dedication to quality and craftsmanship. Our lead time for crafting your unique piece typically ranges around one month from the point of confirming the CAD design. This time allows our skilled artisans to bring your vision to life with precision and attention to detail. For ready-to-ship jewellery, you can expect swift delivery, usually within 2 business days of your order. We're committed to providing you with timely service while upholding the highest standards for every creation. Please note that our lead time may vary during peak seasons, and we appreciate your understanding as we work diligently to provide you with the best possible experience.
2. Quality Assurance: We take pride in the quality of our lab-grown diamond and gemstone jewellery. Each piece is meticulously crafted to meet our stringent standards. We provide certificates of authenticity and gemological grading reports for your assurance.
3. Returns and Exchanges: Due to the custom nature of our lab-grown diamond and gemstone jewellery and considerations of hygiene, we do not accept returns. However, we offer the possibility of an exchange if the item's tag is intact and the piece has not been worn. Please refer to our Exchange Policy for detailed information on the process.
4. Resizing: We understand the importance of finding the perfect fit. We offer one free resizing for your lab-grown diamond and gemstone jewellery, allowing you to adjust the size up to one size. Resizing beyond this limit might compromise the structural integrity of the piece.
5. Custom Consultations: Personalization is at the heart of our brand. We offer free consultations for in-person discussions about your lab-grown diamond and gemstone jewellery preferences. Book your consultation in advance to receive expert guidance and explore options that align with your vision.
6. Shipping and Handling: We offer worldwide shipping for your convenience. Please note that all duties and taxes associated with the delivery are the responsibility of the customer. For more details on shipping rates and estimated delivery times, please refer to our Shipping Policy.
7. Packaging: Your jewellery deserves a presentation as exquisite as the piece itself. Your order will be beautifully packaged in a luxurious gift bag and our branded jewellery box, ensuring a memorable unboxing experience.
8. Sustainability Commitment: At Wolfstone, we are dedicated to minimizing our environmental impact. Our collections are intentionally crafted in limited quantities to reduce waste, and we prioritize the use of recycled metals.
10. Contact Us: If you have any questions, concerns, or inquiries, our customer support team is here to assist you. You can reach us via email at firstname.lastname@example.org or through the contact form on our website.
Thank you for choosing Wolfstone for your lab-grown diamond and gemstone jewellery journey. Your trust is valued, and we look forward to serving you with excellence and ethical elegance.